Returns & Exchanges Policy

If, for any reason, you are not satisfied with a purchase, the item(s) can be returned for a product exchange, size exchange, store credit or refund within 14 days of the order’s delivery date. 

In order for returns to be accepted, all items must be in perfect condition with security tag and original packaging.

Returns will not be accepted for items that have been labeled NON-RETURNABLE in the product description.

Wonderrobe reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the return policy detailed online. In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order.

 

PRODUCT EXCHANGE
Items can be exchanged for an alternative style.

 

REFUND
Refunds will be processed as soon as returned items have been checked and accepted and will be completed within approximately 8-10 business days.  

 

RETURN FEES
In case you are returning your order, you will be burdened with the shipping cost. 

In case your order is returned from outside of the EU, you will be additionally burdened with any other fees, duties and taxes imposed by customs authorities.

 

RETURN INSTRUCTIONS

If, for any reason, you are not satisfied with a purchase and you wish to return one or more items of your order, simply:

  1. Pack the items you wish to return.
  2. Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return.
  3. Log in to your account.
  4. In the "Email" field, enter your email address, and then click "Continue".
  5. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
  6. Go back to the online store, and then enter a six-digit verification code.
  7. Click the order that you want to submit the return for.
  8. If your order has more than one item, then select all items that you want to return.
  9. Select a return reason and add a note for the store.
  10. Click "Submit request".
  11. If your return request is approved and requires shipping, you will receive an email with shipping instructions and a return shipping label.
  12. Ship the parcel to the following address:
    ATHANASIOU DIAKOU 39
    NEA ERITHREA
    14671
    ATHENS GREECE
  13. After the product is returned, you will receive a refund.